As a Game Master, you are responsible for our customers’ experiences from the moment they walk in the door until the moment they leave. Great Game Masters are the key to our customers having an exceptional experience; so stellar customer service skills are mandatory. Game Masters create the energy and excitement necessary for customers to begin their adventure while calming fears and providing the help and clarity teams need to have a one of a kind experience. Game Masters maintain a professional, service-oriented focus and deliver flawless experiences to our customers by running our live events.
Duties
- Engage customers in conversation
- Help determine appropriate difficulty level for best game play
- Attentively monitor games to ensure teams are progressing
- Give appropriate hints/clues as needed
- Reset games accurately and in a timely manner
- Cleaning/ light maintenance/ upkeep of lobby, games, props
qualifications
- Excellent customer service skills
- Positive and energetic
- Detail-oriented
- Self-motivated, does not need supervision
- Organized and respectful
- Problem solver